Orders & Payment

Help with your order: payment methods, discount codes, order changes, tracking and combined shipments.

Where is my order?

Once your order has been shipped from our studio, you’ll receive an email with the invoice and a tracking link, allowing you to follow your package. Shipping days are calculated from the day your order leaves our studio.

If you haven’t received this email yet, please reach out to us at hello@violabeuscher.com. Remember to include your order number or order confirmation in your email. Our office team is available Tuesday to Friday from 9am to 5pm (CET+1).

If you have an account on our website, you can also find the tracking information for each shipped order in the ‘Order history’ section.

How can I apply a discount code?

Discount codes can be applied either when viewing your cart or during checkout in the “Add gift card / promo code” field. Please be aware that some products are not eligible for discounts.

Additionally, discounts cannot be applied retroactively after an order is placed, and only one discount may be used per order.

What payment methods do you accept?

We accept Mastercard, Visa, and Maestro, along with Klarna invoices. Additionally, we offer contactless payment options such as Apple Pay, Google Pay, Mobile Pay, and PayPal.

Please note that the availability of some payment methods may vary by location.

Will all items be shipped together?

Orders are usually shipped in one package. If a split shipment is necessary, we will inform you in advance.

Can I change my shipping address after placing an order?

Address changes are possible as long as the order has not yet been shipped. Please contact us promptly.

What happens if an item is no longer available?

If an item is unexpectedly unavailable, we will contact you promptly and offer a suitable solution.

Can I combine multiple orders?

If your orders have not yet been shipped, we will try to combine them. Please contact us briefly.