Shipping & Returns

Everything you need to know about delivery times, shipping costs, worldwide shipping, returns and refunds for handmade ceramics from Viola Beuscher.

How long does shipping take?

Shipping usually takes 3–5 business days within Germany. International delivery times may vary depending on the destination.

Which countries do you ship to?

We ship worldwide. If your country is not available as a shipping option in our shop, feel free to contact us and we will find a solution.

How much are the shipping costs?

Shipping costs depend on the destination and order size and are shown clearly during checkout.

Is my order shipped insured?

Yes, all orders are shipped insured and carefully packed.

Who covers the return shipping costs?

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

Can I return my order?

Unused items can be returned within 14 days of delivery. Custom-made or personalized items are excluded from returns.

When will I receive my refund?

Once the return has been received and checked, refunds are processed within 5–7 business days using the original payment method.

Can I change or cancel my order after placing it?

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

What should I do if my ceramic arrives damaged?

If your handmade ceramic arrives damaged, contact us within 48 hours with photos – we will arrange a replacement or refund for you.