In-stock orders are prepared for dispatch within 2–4 business days. After dispatch, delivery usually takes 1–2 business days within Germany, around 2–3 business days within Europe, and around 7–11 business days internationally. This means approximately 3–6 business days in total within Germany. Pre-orders have the dispatch time stated on the product page. Customs and carrier delays can extend delivery times.

We ship worldwide. If your country is not available as a shipping option in our shop, feel free to contact us and we will find a solution.

Standard DHL shipping within Germany costs €6–€25 depending on the total shipping weight of the order and is free from €150 order value. International rates depend on the destination and shipping weight. Available countries, delivery options and the exact cost are shown at checkout. Printed gift cards have separate postal rates; digital vouchers are delivered electronically.

Yes, all orders are shipped insured and carefully packed.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

You can cancel your purchase of goods within 14 days of delivery. After notifying us of the cancellation, send the goods back within 14 days. Custom-made or personalized items and workshops or events with fixed dates are excluded as described in our cancellation policy. The full policy explains the conditions and exceptions.

Refunds are made using the original payment method, within 14 days of receiving your cancellation notice. We may withhold the refund until the goods have been returned or you provide proof that they were sent back, whichever happens first. See our cancellation policy for the full conditions.

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

If your handmade ceramic arrives damaged, contact us within 48 hours with photos – we will arrange a replacement or refund for you.