Shipping usually takes 3–5 business days within Germany. International delivery times may vary depending on the destination.

We ship worldwide. If your country is not available as a shipping option in our shop, feel free to contact us and we will find a solution.

Shipping costs depend on the destination and order size and are shown clearly during checkout.

Yes, all orders are shipped insured and carefully packed.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

Unused items can be returned within 14 days of delivery. Custom-made or personalized items are excluded from returns.

Once the return has been received and checked, refunds are processed within 5–7 business days using the original payment method.

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos. We will take care of it.

Once your order has been shipped from our studio, you’ll receive an email with the invoice and a tracking link, allowing you to follow your package. Shipping days are calculated from the day your order leaves our studio.

If you haven’t received this email yet, please reach out to us at hello@violabeuscher.com. Remember to include your order number or order confirmation in your email. Our office team is available Tuesday to Friday from 9am to 5pm (CET+1).

If you have an account on our website, you can also find the tracking information for each shipped order in the ‘Order history’ section.

Discount codes can be applied either when viewing your cart or during checkout in the “Add gift card / promo code” field. Please be aware that some products are not eligible for discounts.

Additionally, discounts cannot be applied retroactively after an order is placed, and only one discount may be used per order.

We accept Mastercard, Visa, and Maestro, along with Klarna invoices. Additionally, we offer contactless payment options such as Apple Pay, Google Pay, Mobile Pay, and PayPal.

Please note that the availability of some payment methods may vary by location.

Orders are usually shipped in one package. If a split shipment is necessary, we will inform you in advance.

Address changes are possible as long as the order has not yet been shipped. Please contact us promptly.

If an item is unexpectedly unavailable, we will contact you promptly and offer a suitable solution.

If your orders have not yet been shipped, we will try to combine them. Please contact us briefly.

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

Yes, all of our products are handmade. Small variations in shape and glaze are part of the process and make each piece individual.

Yes, you can purchase gift cards on our website for your loved ones to enjoy our products or classes.

www.violabeuscher.com/giftcard

Different delivery times may appear if an item is currently not available in sufficient quantity. In this case, we will make the item or items for you, which can take a little longer.

Please let us know if you would like a partial shipment. Otherwise, we will ship all items together once your order is complete.

Both cups are great for coffee, but if you're into Latte Art, we would recommend the Yun shape.

Our ceramics are generally dishwasher safe. However, we recommend gentle hand washing to extend their lifespan.

As each piece is made by hand, slight variations in color, shape, and surface can occur. This is intentional and not a defect.

Small irregularities are part of the handmade process and are not considered defects.

We recommend avoiding strong temperature changes and not placing ceramics from very cold directly into very hot conditions.

No prior experience is required for our beginner classes. For intermediate formats, previous experience at the wheel is recommended.

We offer beginner classes, intermediate classes, weekend intensives, and open studio sessions for independent practice.

Class duration depends on the format. Detailed information can be found in each class description in our online shop.

Yes, clay, glazes, and required firings are included in the course fee unless stated otherwise.

The number of pieces depends on the class format and your individual working pace.

After glazing and firing, pieces usually need a few weeks. We will notify you once they are ready for pickup.

Please wear clothes that can get dirty. Everything else will be provided in the studio.

Yes, our classes can be gifted using a voucher, which is available in our online shop.

Classes are usually held in German. All of our pottery instructors speak both German and English fluently. Instructions and guidance can also be given in English if needed.

Unfortunately, cancellation or rescheduling is not possible, as our classes are leisure activities scheduled for a fixed date and follow a time-bound structure.

Please refer to our cancellation policy for more information.

Yes, you can use your gift card for our clay classes. Check our website for available spots and book your class today.

Please note: Owning a gift card does not guarantee a spot in the class, as our gift cards are intended for all products and services in the shop.

If all our clay classes are fully booked, we suggest subscribing to our newsletter. With our newsletter, we'll keep you informed about new clay class dates.

Subscribe here:
www.violabeuscher.com/newsletter

We don't maintain a waiting list.

We do not maintain a waiting list for classes, but you can subscribe to our newsletter to stay informed about our upcoming classes.

The studio is run by a team of ceramicists and staff who work and produce together in our Frankfurt studio.

-> About Us

Our studio is located in Frankfurt am Main. This is where all our products are made and where our classes take place.

Viola Beuscher Töpferstudio
Gutleutstr. 16a
60329 Frankfurt am Main

Visits are possible during classes, open studio times, or selected studio sales. Current dates are listed on our website.

We regularly share updates about new products, classes, and dates via our newsletter and social media channels.
-> Newsletter
-> Instagram

You can contact us anytime by email. We aim to respond as promptly as possible.