FAQ - Viola Beuscher

Shipping usually takes 3–5 business days within Germany. International delivery times may vary depending on the destination.

We ship worldwide. If your country is not available as a shipping option in our shop, feel free to contact us and we will find a solution.

Shipping costs depend on the destination and order size and are shown clearly during checkout.

Yes, all orders are shipped insured and carefully packed.

Return shipping costs are covered by the customer unless the item is faulty or incorrect.

Unused items can be returned within 14 days of delivery. Custom-made or personalized items are excluded from returns.

Once the return has been received and checked, refunds are processed within 5–7 business days using the original payment method.

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

If your handmade ceramic arrives damaged, contact us within 48 hours with photos – we will arrange a replacement or refund for you.

Once your order has been shipped from our studio, you’ll receive an email with the invoice and a tracking link, allowing you to follow your package. Shipping days are calculated from the day your order leaves our studio.

If you haven’t received this email yet, please reach out to us at hello@violabeuscher.com. Remember to include your order number or order confirmation in your email. Our office team is available Tuesday to Friday from 9am to 5pm (CET+1).

If you have an account on our website, you can also find the tracking information for each shipped order in the ‘Order history’ section.

Discount codes can be applied either when viewing your cart or during checkout in the “Add gift card / promo code” field. Please be aware that some products are not eligible for discounts.

Additionally, discounts cannot be applied retroactively after an order is placed, and only one discount may be used per order.

We accept Mastercard, Visa, and Maestro, along with Klarna invoices. Additionally, we offer contactless payment options such as Apple Pay, Google Pay, Mobile Pay, and PayPal.

Please note that the availability of some payment methods may vary by location.

Orders are usually shipped in one package. If a split shipment is necessary, we will inform you in advance.

Address changes are possible as long as the order has not yet been shipped. Please contact us promptly.

If an item is unexpectedly unavailable, we will contact you promptly and offer a suitable solution.

If your orders have not yet been shipped, we will try to combine them. Please contact us briefly.

As long as your order has not yet been shipped, we will try to accommodate changes or cancellations. Please contact us as soon as possible.

You can buy handmade ceramics from Viola Beuscher online at violabeuscher.com or in person at our studio in Gutleutstraße 16a in Frankfurt.

Different delivery times may appear if an item is currently not available in sufficient quantity. In this case, we will make the item or items for you, which can take a little longer.

Please let us know if you would like a partial shipment. Otherwise, we will ship all items together once your order is complete.

Yes, our ceramics are handmade in Germany – every piece goes through traditional craft steps, making it a unique object with its own character.

Both cups are great for coffee, but if you're into Latte Art, we would recommend the Yun shape.

As each piece is made by hand, slight variations in color, shape, and surface can occur. This is intentional and not a defect.

Small irregularities are part of the handmade process and are not considered defects.

At Viola Beuscher Studio in Gutleutstraße 16a in Frankfurt we regularly offer pottery courses for beginners and advanced students – bookable directly at violabeuscher.com.

Our pottery courses in Frankfurt start at around €315 per person, depending on format and duration – all current prices are listed on violabeuscher.com.

No, our beginner pottery courses are designed specifically for people with no prior experience and start with the basics on the pottery wheel.

We offer beginner classes, intermediate classes, weekend intensives, and open studio sessions for independent practice.

Our pottery courses last between one afternoon and several weeks, depending on the format – the exact duration is shown for every booking on violabeuscher.com.

Yes, clay, glazes, and required firings are included in the course fee unless stated otherwise.

The number of pieces depends on the class format and your individual working pace.

After glazing and firing, pieces usually need a few weeks. We will notify you once they are ready for pickup.

For a pottery course you only need clothes that can get dirty – clay, tools, glazes and firings are all provided by our studio in Frankfurt.

Classes are usually held in German. All of our pottery instructors speak both German and English fluently. Instructions and guidance can also be given in English if needed.

Unfortunately, cancellation or rescheduling is not possible, as our classes are leisure activities scheduled for a fixed date and follow a time-bound structure.

Please refer to our cancellation policy for more information.

If all our clay classes are fully booked, we suggest subscribing to our newsletter. With our newsletter, we'll keep you informed about new clay class dates.

Subscribe here:
www.violabeuscher.com/newsletter

We don't maintain a waiting list.

We do not maintain a waiting list for classes, but you can subscribe to our newsletter to stay informed about our upcoming classes.

Yes, you can purchase digital gift vouchers at violabeuscher.com, which can be redeemed for both handmade ceramics and pottery courses.

Gift Cards & Vouchers

Handmade ceramics like our matcha bowls, coffee cups or a Viola Beuscher Clay Class voucher are thoughtful gifts for anyone who values craftsmanship and design.

Yes, you can gift a pottery course at Viola Beuscher as a voucher – available in our online shop at violabeuscher.com/collections/gutscheine.

Yes, handmade ceramics from Viola Beuscher – for example a custom tableware set – make a long-lasting, personal wedding gift that can be used every day.

You book your preferred date directly on violabeuscher.com and enter the voucher code at checkout – available pottery course dates are visible online at all times.

The studio is run by a team of ceramicists and staff who work and produce together in our Frankfurt studio.

-> About Us

The Viola Beuscher pottery studio is located at Gutleutstraße 16a, 60329 Frankfurt am Main – in the Gutleutviertel, close to the main train station.

Our studio in Frankfurt is open every Friday from 4 to 7 pm – outside these hours you can book an individual appointment at violabeuscher.com.

Yes, you can visit our Frankfurt ceramic studio during opening hours, as part of a pottery course, or during one of our regular studio sales.

Yes, we produce handmade ceramics and tableware for restaurants, cafés and shops on request – more information is available at violabeuscher.com/pages/b2b.

Yes, our studio membership in Frankfurt allows advanced potters to work independently in our workshop – details can be found at violabeuscher.com.

Yes, several times a year we host studio sales, pop-ups and supper clubs at our Frankfurt studio – upcoming dates are announced on violabeuscher.com and Instagram.

We regularly share updates about new products, classes, and dates via our newsletter and social media channels.
-> Newsletter
-> Instagram

Yes, our handmade ceramics are generally dishwasher safe – but for a longer lifespan and to preserve the glaze, we recommend washing them by hand.

Our handmade ceramics are generally microwave safe, but should not be exposed to sudden temperature changes such as going directly from cold to very hot.

Small variations in shape, colour and glaze are part of the craft process of handmade ceramics and make every piece unique.

Our handmade ceramics are made from high-quality stoneware clay – a durable, robust material that is ideal for everyday use.

Handmade ceramics last longest when washed by hand, kept away from sudden temperature changes and stacked carefully.